Enterprise Database Services Manager

Job Description

Company: University of California, San Francisco (UCSF)
Location: San Francisco, CA
Workplace Type: On-site
Employment Type: Permanent (Full-time)

About the Role

Job Description The Enterprise Database Services Manager at UCSF leads a team responsible for the administration, performance, and security of all major enterprise database platforms, including Oracle, SQL Server, PostgreSQL, and Epic’s InterSystems IRIS. This position plays a key role in supporting UCSF’s clinical, academic, and research missions by ensuring database environments are reliable, secure, and compliant with institutional and regulatory standards. The ideal candidate is a strategic leader who thrives in a complex, mission-driven environment, excels in cross-functional collaboration, and is committed to continuous service improvement and operational excellence. The Enterprise Database Services Manager will positively impact UCSF’s operations and culture by ensuring UCSF’s enterprise level databases are operable, secure, efficient, and effective in service of the UCSF’s mission. This team member will advance the UCSF’s mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University’s vision while modeling UCSF’s culture and values. Department Overview University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24×7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue. The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not just for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.

What You’ll Do / Key Responsibilities

• Lead a team responsible for the administration, performance, and security of all major enterprise database platforms, including Oracle, SQL Server, PostgreSQL, and Epic’s InterSystems IRIS.
• Ensure database environments are reliable, secure, and compliant with institutional and regulatory standards.
• Execute the University’s vision while modeling UCSF’s culture and values.
• Manage vendor relationships, including contract management, service evaluation, issue escalation, and successful partnership building in a technology environment.
• Manage IT service delivery, including establishing on-call schedules, driving operational excellence, and consistently meeting or exceeding defined SLAs.
• Manage technical staff, including direct and indirect reports, within complex database teams.
• Manage ongoing technology infrastructure acquisition and expansion, including the assessment and integration of emerging technologies in enterprise database environments.
• Manage internal information systems functions, data communications networks, and technology environments across campus, medical center, or administrative divisions.
• Adapt to new responsibilities as organizational needs evolve.
• Lead change management activities and manage their impact across departments.
• Serve as an escalation point, solving complex technical and non-technical problems with budget, timeline, and resource implications.
• Manage and share technical knowledge within the team, ensuring accessibility and understanding among stakeholders.

Requirements & Qualifications

• Bachelor’s degree, or equivalent combination of experience/training, in computer science, information technology (IT), information systems (IS), software engineering, data science, data engineering, electrical engineering, or computer engineering.
• 7 years of experience working in Enterprise Database Administration and Engineering, platform/compute services, IT infrastructure, healthcare IT, or IT service management.
• 3 years of experience managing a team of technical professionals.
• Advanced knowledge of Oracle and SQL Server administration, including installation, upgrades, patching, tuning, performance management, security, RAC clusters, and backup strategies.
• Advanced knowledge of MSSQL, PostgreSQL, and MySQL, including installation, tuning, security, patching, high availability configuration, and backup/recovery procedures.
• In-depth knowledge of Epic IRIS administration, including installation, upgrades, patching, tuning, performance, security, and backup/recovery procedures.
• Deep knowledge of Unix, Linux, and Windows operating systems, including basic administration functions, monitoring, and tools such as BigFix, Oracle Enterprise Manager (OEM), and ServiceNow.
• Comprehensive knowledge of database systems necessary for strategic planning, technology assessment, and setting organizational direction.
• Understanding of technical concepts and core operating principles related to data communications, computer hardware, vendor IT products, and software.
• Knowledge of platforms such as PeopleSoft HCM and PeopleSoft Financials, including administration, upgrades, and performance tuning.
• Excellent oral and written communication skills, including the ability to present highly technical topics effectively to both technical and non-technical audiences.
• Strong knowledge of service delivery principles and practices, with strong customer service skills.
• Advanced organizational skills, including balancing competing priorities and supporting concurrent projects.
• Highly advanced project management skills, including complex project delivery, delegation, tracking, managing others, and coaching on prioritization.
• Exceptional problem-solving skills, with the ability to scope solutions, gather information, evaluate options, and act with integrity.
• Significant experience in providing inclusive leadership and advancing an environment valuing equity, diversity, inclusion, and belonging.
• Understanding of how decisions affect teams and the broader organization.
• Ability to adapt, integrate, and modify existing programs or vendor products for University use.
• Ability to think creatively and propose innovative ideas, including new technologies or processes.
• Ability to work effectively and adapt in a fast-paced environment, responding quickly to changing priorities.

Preferred / Bonus Qualifications (if applicable)

• Bachelor’s degree in computer science, information technology (IT), information systems (IS), software engineering, data science, data engineering, electrical engineering, or computer engineering.
• 10 years of experience working in Enterprise Database Administration and Engineering, platform/compute services, IT infrastructure, healthcare IT, or IT service management.
• 5 years of experience managing a team of technical professionals.
• Experience in complex higher education and/or healthcare environments.
• MS SQL Certification.
• Oracle Certification.
• Epic ODBA Certification.

Benefits & Perks

• Total compensation and benefits through the University of California (learn more at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html).

About UCSF: The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values: UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. Equal Employment Opportunity: The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information: The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.